Saudi Digital Expertise Maturity Index improves to 80.6%

by ADeeL

Saudi Gazette report

RIYADH — Saudi Arabia’s Digital Expertise Maturity Index has registered a surge to 80.68% in 2023 from 77.26% within the earlier cycle, the nation’s Digital Authorities Authority (DGA) introduced on Wednesday.

This improve is the results of the event of presidency platforms and their position in bettering the standard of life, facilitating enterprise, and enhancing competitiveness, DGA stated releasing the outcomes of the Digital Expertise Maturity Index for 2023, with the participation of greater than 134,000 beneficiaries.

The digital authorities platforms within the Kingdom are witnessing a fast progress, enhancing competitiveness and facilitating the entry of corporations and establishments into the native market consistent with the Kingdom’s objectives to encourage funding by way of easy and high-quality providers.

DGA clarified that the index centered on measuring the maturity of 24 digital platforms with 4 foremost views, that are beneficiary satisfaction, person expertise, resolving complaints, and applied sciences and instruments. There are additionally 19 axes that fall below these 4 views that measure varied areas of digital expertise.

The outcomes of the highest 10 digital platform are as follows: Ehsan platform achieved 89.40%, adopted by Absher with a slight distinction at 89.28%. The Normal Group for Social Insurance coverage (GOSI) Platform confirmed 88.10%.

Sehhaty platform ranked the fourth on the listing by reaching 86.50%, adopted with Zakat, Tax and Customs Authority platform at 86.09%, and Tawakkalna 85.35%. DGA famous that each one of those platforms reached the superior degree of maturity.

DGA stated the Etimad platform achieved 83.20%, Najiz 83.04%, Saber 82.44%, and Saudi Enterprise Heart 81.59% — all falling below the competent degree of maturity.

DGA Governor Eng. Ahmed bin Mohammed Al-Suwaiyan has pointed that the Digital Expertise Maturity Index goals to extend the extent of the beneficiaries’ satisfaction, improve their digital expertise, enhance interplay with them in accordance with the strategic instructions of the Digital Authorities, and to attain the objectives of Saudi Arabia’s Imaginative and prescient 2030.

Eng. Al-Suwaiyan praised the event of the digital authorities platforms in Saudi Arabia, and its position in bettering the standard of life, facilitating enterprise, enhancing competitiveness, and reaching effectivity in authorities work.

This contributed to the Kingdom’s progress in worldwide indicators, Eng. Al-Suwaiyan stated, stressing that this displays the limitless assist that the digital authorities enjoys from the Custodian of the Two Holy Mosques, King Salman, and Crown Prince and Prime Minister Mohammed bin Salman.

The DGA introduced on 14 March, 2023, the beginning of the second index cycle, which included an analysis of 24 digital platforms in comparison with 12 digital platforms within the earlier cycle.

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