Saudi Gazette report
RIYADH — The Common Authority of Civil Aviation (GACA) introduced that the entire compensation paid by nationwide aviation corporations to passengers throughout the years 2021 and 2022 amounted to SR58 million.
That is in accordance with what was stipulated within the govt laws to guard the rights of consumers. The authority defined that main instances of compensation included delay, harm, or lack of baggage; flight cancellation and flight delays.
The GACA emphasised its keenness to ensure the rights of affected vacationers on account of air carriers not adhering to what was agreed upon with passengers in accordance with the air provider contract.
The authority said that this measure comes as an affirmation from the a part of GACA to air carriers, their representatives and brokers of the necessity to make sure the implementation of the articles of latest laws, and to verify their full dedication to their regulatory and supervisory function within the aviation sector. That is additionally goals to serve the general public curiosity by means of the neutral implementation of the laws so as to obtain passenger satisfaction and enhance the journey expertise within the Kingdom.
Eng. Abdulaziz Aldahmash, vice chairman of GACA for high quality and traveler expertise, emphasised that the authority is dedicated to facilitating the procedures for submitting complaints, guaranteeing transparency, and resolving complaints in accordance with the accredited laws and procedures. “The GACA is dedicated to spreading consciousness about vacationers’ rights, offering simple channels to speak with the authority, and facilitating the procedures for acquiring compensation stipulated within the laws for the safety of vacationers’ rights,” he stated.
It’s noteworthy that the GACA introduced final month the adoption of a brand new govt regulation to guard the rights of passengers, changing the present one, which can come into drive on Nov. 20, 2023. The regulation included 30 articles that assure the passenger’s proper to obtain correct care, help and compensation, amounting as much as 150- 200 % of the ticket worth.
The brand new regulation ensures passengers, upon lack of baggage, a monetary compensation equal to SR6568. Within the occasion of harm, defect or delay of bags, the passenger is entitled to get a monetary compensation not exceeding SR6568.
The regulation additionally assured compensation to vacationers within the occasion of including a stopover level that was not introduced when confirming the reservation of ticket. The regulation clarified the obligations of each the passengers and the air provider.
The laws additionally take care of the rights of passengers with disabilities and particular necessities. The laws assured the rights of consumers, who’re touring on board chartered flights, particularly the seasonal Hajj and Umrah journeys.
The brand new passenger rights safety regulation is without doubt one of the most complete passenger safety laws, as it’s distinguished by the truth that it emanates from the Nationwide Aviation Technique aimed toward realizing the purpose of Imaginative and prescient 2030, which goals to allow the Saudi aviation sector to develop into the topper within the Center East, reaching a goal of 330 million passengers by 2030