Saudi Gazette report
JEDDAH — The Common Authority of Civil Aviation (GACA) introduced the adoption of a brand new government regulation to guard the rights of passengers, changing the prevailing one, which can come into power on Nov. 20, 2023.
The regulation included 30 articles that assure the passenger’s proper to obtain correct care, assist and compensation, amounting as much as 150- 200 p.c of the ticket worth. The compensation shall be given within the occasion of departure of flight forward of schedule or delay in departure or cancellation of flights, in addition to within the occasion of refusal to board the airplane resulting from overbooking, and downgrading. A few of these compensations quantity to 150 p.c and 200 p.c of the ticket worth, it was stipulated within the new regulation.
The brand new regulation ensures passengers, upon lack of baggage, a monetary compensation equal to SR6568. Within the occasion of harm, defect or delay of bags, the passenger is entitled to get a monetary compensation not exceeding SR6568.
The regulation additionally assured compensation to vacationers within the occasion of including a stopover level that was not introduced when confirming the reservation of ticket. The regulation clarified the obligations of each the passengers and the air provider.
The laws additionally cope with the rights of passengers with disabilities and particular necessities. The laws assured the rights of shoppers, who’re touring on board chartered flights, particularly the seasonal Hajj and Umrah journeys.
The brand new regulation goals to contribute to upgrading air transport companies, enhancing its effectivity, and enhancing the traveler’s expertise to and from Saudi Arabia and inside the Kingdom, by offering the mandatory care and assist. The regulation additionally goals to guard the rights of passengers to attain orderly, protected and comfy journey.
GACA Vice President for High quality and Traveler Expertise Eng. Abdulaziz Aldahmash emphasised that the brand new regulation displays the authority’s curiosity within the satisfaction of passengers, and its keenness to enhance the journey expertise within the Kingdom’s skies, by defending passengers from any sudden modifications in air site visitors, and offering them with higher choices.
The authority’s adoption of the brand new regulation displays its fixed dedication to improvement and the seek for the whole lot that provides to the passenger expertise in pursuit of attaining the objectives of the nationwide technique for the aviation sector, Aldahmash mentioned, including that the technique goals to empower Saudi Arabia’s Imaginative and prescient 2030, and try to attain its objectives within the tourism sector and improve its capabilities to diversify the economic system.
It’s noteworthy that GACA is eager to develop and enhance the system normally, by its adoption of a number of initiatives and applications, with the purpose of contributing to the development of the air transport business regionally, regionally and internationally, in a number of areas. That is in accordance with the most recent worldwide methods and requirements, based mostly on and derived from the nationwide technique for the civil aviation sector, which goals to allow the aviation sector within the Kingdom to turn into the topper within the Center East, reaching a goal of 330 million passengers. It additionally goals to boost the capability of air freight to 4.5 million tons, and lift the extent of air connectivity to succeed in 250 locations to and from the Kingdom’s airports by 2030.